Payment Policy

We accept major credit cards.

09SIM's authorised payment processor is PayPal

Shipping Policy

Your order will be shipped via Registered Priority Mail. You will receive a tracking number once the order has been shipped.

Orders received will be processed and dispatched every Monday.

We reserve the right to reject an order and refund payment at our discretion .

Import Duties

Import duties are solely the responsibility of the purchaser.

The products shipped remain the property of 09SIM until paid in full. Any legal expenses toward collecting bad debts are buyer's responsibility.

Returns policy

Faulty Items

In the unlikely event of your item having a fault, our policy for faulty items is as follows:

If it is dead on arrival or damaged in transit:

We will arrange for a replacement (subject to stock availability) or full-refund, at our discretion, if this is reported to us in writing within 2 days of delivery. You will need to contact us to obtain a Returns Authorisation number which should be written on the outside of the package when sending the item back to us. We will dispatch the replacement on receipt of the original item.

If the item develops a manufacturing fault within 30 days of delivery:

We will provide either a brand new replacement or a full refund at our discretion, provided the original item is returned to us with all packaging and accessories and delivery pre-paid. We will only issue a refund once we have received and checked the item.

If the item develops a manufacturing fault after 30 days and within 12 months:

We will arrange for the item to be repaired by an authorised service centre. You will need to send the item to us with delivery and insurance pre-paid after first obtaining a Returns Authorisation Number from us. We will return the repaired item or a substitute as-new item to you, which on average takes 4-6 weeks.

Additional returns advice:

1) We do not supply items on a trial basis. Once a package is delivered and used, we cannot issue a Returns Authorisation number unless there is a genuine fault with the product. If you wish the item to perform particular functions, you should check that these are available by consulting our specification information before you make your purchase.

2) If an item is reported faulty and returned to us, we may make a reasonable charge to cover our costs if the item is found not to be faulty, or if the cause of the fault is other equipment. You should always check these beforehand.

3) We will not process warranty returns where an item has been physically damaged (accidental or otherwise). You should use your own insurance policy for this purpose to make a claim for a repair or replacement. We will also not process returns for water damaged items or items where attempts have been made to download unauthorised
software, re-programming, or other form of tampering. We will not process warranty returns where the serial number on the on items has been erased, damaged or is not clearly readable.

The references to `delivery` above means the time where we first attempted delivery to your address.

If you are returning items to us, please make sure you have obtained a Returns Authorisation number beforehand and this is clearly marked on the front of the package. We will not accept any item at our offices without the R.A. number. Additionally, you are responsible for the item until it arrives at our offices, so we would suggest you send it by insured means. We will reimburse you reasonable delivery/insurance cost for genuine faulty items returned within 30 days of receipt.